Refund Policy

At Nusso, we take pride in delivering high-quality vegan cosmetics that meet our customers' expectations. However, we understand that there might be situations where a refund is requested. Please read our refund policy carefully to understand how we handle such cases:

 

1. Eligibility for Refunds:

 

We offer refunds on vegan cosmetic products under the following circumstances:

 

Product Defect or Damage: If you receive a product that is defective or damaged, please contact our customer support team within 7 days of receiving the product. We will require photographic evidence of the defect or damage. Once verified, we will provide you with the option of a refund or a replacement.

 

Allergic Reactions: If you experience an allergic reaction to any of our vegan cosmetic products, please discontinue use immediately and consult a medical professional. We recommend that you perform a patch test before using any new cosmetic product. If you believe the allergic reaction is due to a product defect, please contact us within 7 days of receiving the product. We may request additional information to determine the cause. Refunds will be issued at our discretion based on the provided information.

 

2. Non-Eligible Scenarios for Refunds:

 

We do not offer refunds for the following situations:

 

Change of Mind: We do not provide refunds for products simply due to a change of mind or personal preference.

 

Incorrect Usage: If a product does not produce the desired results due to incorrect usage, we are unable to offer a refund.

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Sale Products: Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 
 

 

3. Refund Process:

 

If you are eligible for a refund, the process is as follows:

 

Contact Us: Reach out to our customer support team at hello@nussocare.com within the specified time frames mentioned above.

 

Provide Details: Provide details about the issue, including relevant photos if applicable.

 

Verification: Our team will review your request and may require additional information to verify the issue.

 

Refund or Replacement: Once the issue is verified, we will provide you with the option of a refund or a replacement, depending on the circumstances.

 

Refund Processing: Refunds will be processed within 5 business days after approval. The amount will be refunded to the original payment method used for the purchase.

 

4. Contact Us:

 

If you have any questions or concerns regarding our refund policy for vegan cosmetics, please contact our customer support team at +(502) 3053-5573.

 

This refund policy is effective as of September, 2023 and is subject to change without prior notice.

 

Nusso reserves the right to make final decisions on all refund requests based on the information provided.

 

By making a purchase with Nusso, you acknowledge that you have read and understood our refund policy.